1. DELIVERY TIME

Deliveries will take approximately 3 - 9 days. Miss Wood will deliver orders to the courier service in 72 hours maximum after payment confirmation by the client.


2. PAYMENT METHODS

Miss Wood accept the following payment methods:

• TPV

• PayPal


3. SHIPPING COSTS


DESTINATIONS

SERVICE

DELIVERY TIME

COST

International Shipping

- Free shipping for orders of 100 € or more.

- France, United Kingdom, Italy, Belgium, Holland, Germany, Denmark, Portugal, and Austria.

Standard

3-5 business days

9,90€

Shipping to Peninsular Spain

Free shipping for orders of 70 € or more.

Standard

48-72 h

6,00€

Express

24 h

8,00€

Shipping to Spanish Islands

- Balearic Islands

- The Canary Islands, Ceuta et Melilla: Unfortunately, at the moment, we do not ship there. However, you can find our products in several stores in the area.

Standard

4-5 business days

9,90€

INTERNATIONAL SHIPPING

Delivery: between 3 and 5 business days from the moment the order leaves our warehouse.

Cost - 9,90€

Destinations: France, United Kingdom, Italy, Belgium, Holland, Germany, Denmark, Portugal and Austria.

SHIPPING TO PENINSULAR SPAIN

Standard delivery 48 / 72h- € 6

2 or 3 business days. Free shipping for orders of 70 € or more.

Express delivery 24h - € 8

from Monday to Thursday, orders placed before 12h, will be delivered the next day. Orders placed from Thursday at 12 will arrive on the Monday of the following week.

SHIPPING TO SPANISH ISLANDS

Balearic Islands - 9,90€

Canary Islands, Ceuta and Melilla

Unfortunately, at the moment, we do not ship there. However, you can find our products in several stores around the area.


3.1. CONDITIONS:

• Shipments are made through a courier service.

• Are included in shipping costs Value Added Tax (VAT) but no other taxes, fees, duties or surcharges.

• «Shipping» is the delivery of the articles at the domicile or address specified by the customer when the order is placed and is limited to the delivery zones set forth above.

• We do not accept any responsibility for delivery delays caused by the company of courier service.


4. RETURNS

4.1. NOT SATISFIED WITH THE PURCHASE

If you are not satisfied with your purchase, you can return it within 14 calendar days of receipt. In order to do so, you will just need to fill up the following form providing us with the details necessary to locate and collect the product. From our side, as soon as we receive your communication, we will send you an email confirming receipt of your request and we will organize the pickup of the product. It is very important that you assure to protect the product enough so that it reaches our workshop in perfect conditions.

4.2. WRONG OR DEFECTIVE PRODUCT

In case the return is due to causes attributable to Miss Wood (defective product or not matching the description of the product purchased), Miss Wood shall be responsible for picking up the products and/or exchanging them for the correct products, and shall bear the costs associated with this return and/or exchange. Important notice: In case of receiving a defective product, it must be communicated within 24 hours by filling up the following form.

4.3. MISTAKES IN THE PURCHASE BY THE CUSTOMER

If the return is due to causes not attributable to Miss Wood (for example changes of colour, size or other features, which are due to a change of opinion or mistake by the customer when making the purchase), then the customer shall be responsible for directly returning the product(s) to us in perfect condition, with no undue delay and must not, under any circumstances, exceed the period of 14 calendar days after receipt of the products. In this event, Miss Wood shall refund the customer for all the payments received, except shipping costs. The customer must also bear the direct cost of returning the products.


4.4. CUSTOMIZED PRODUCTS

For customized products, only products with imperfections will be able to send back. In the other cases, Miss Wood will not refund the client.


5. TAXES

The prices always include Value Added Tax (VAT), but no other taxes, fees, duties or surcharges.


6. PRICE

The products are sold for the price given with the effective price being that indicated when the customer confirms the order.


7. VALIDITY

Miss Wood reserves the right to change prices, articles, offers and others conditions of sale without notice.


8. COPYRIGHT

Illustrations, store name, and store photos are protected by copyright law. Any improper use may be prosecuted.


9. DATA PROTECTION

For placing and tracking orders or other customer services that may be implemented in the future, personal data must be registered and a password chosen in order to sign in to restricted zones requiring prior identification. This prevents repeating the registration during future visits to the store. When you register with our server or place an order, your personal and address details, and the transactions made and being processed, are entered in our database, and shall solely be used for processing the order and its subsequent tracking. If you have given your express consent, and unless this has been revoked, your data shall also be used to send information about offers and services you may be interested in. You may change your customer registration details at any time (change of domicile, telephone, etc.) or request a password reminder if you have forgotten it.

We also hereby inform you, pursuant to Organic Law 15/1999, of December 13, on Personal Data Protection, and other existing data protection legislation, that the personal data contained in this form shall be entered into a file owned by MISS WOOD Barcelona SL for the purpose of channelling requests for information, suggestions, and customer complaints about the handling and resolution of these. The customer may exercise the rights of access, rectification, opposition, and removal by writing to MISS WOOD Barcelona SL Ref.: LOPD, calle Llinars 6 08402 de Granollers (Barcelona) or to our email address: hello@misswood.es, in compliance with the legally established terms, and information may be requested.


10. TAX DATA

Name: Miss Wood Barcelona, SL

NIF:B66726050

Tax address: Carrer Anna Maria Mogas, 13

008520 Corró d'Avall – Barcelona

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