1. DELIVERY TIME

Deliveries will take approximately 3 - 9 days. Miss Wood will deliver orders to the courier service in 72 hours maximum after payment confirmation by the client.

2. PAYMENT METHODS

Miss Wood accept the following payment methods:

1. TPV

2. PayPal

3. SHIPPING COSTS

Shipments in France, UK, Italy, Belgium, Holland, Luxembourg and Germany: 9,90€.

3.1. CONDITIONS:

3.1.1. Shipments are made through a courier service.

3.1.2. Are included in shipping costs Value Added Tax (VAT) but no other taxes, fees, duties or surcharges.

3.1.3. «Shipping» is the delivery of the articles at the domicile or address specified by the customer when the order is placed, and is limited to the delivery zones set forth above.

3.1.4. We do not accept any responsibility for delivery delays caused by the company of courier service.

4. RETURNS

4.1. NOT SATISFIED WITH THE PURCHASE

If you are not satisfied with your purchase, you can return it in a period of 14 calendar days from the date you received your products. You can provide us with written notification sent to: dontworry@misswood.es stating the details necessary to locate the purchase. After receipt of your email, we will send you an email confirming receipt.

To respect the return period, the notification concerning the return will be sent before the corresponding deadline.

4.2. WRONG OR DEFECTIVE PRODUCT

If the return is due to causes attributable to Miss Wood (defective product or not matching the description of the product purchased), Miss Wood shall be responsible for picking up the products and/or changing them for the correct products, and shall bear the costs associated with this return and/or change. Important notice: In case of receiving a defective product, it must be communicated within 24 hours to one of the following e-mail addresses: dontworry@misswood.es 

4.3. MISTAKES IN THE PURCHASE BY THE CUSTOMER

If the return is due to causes not attributable to Miss Wood (for example changes of colour, size or other features, which are due to a change of opinion or mistake by the customer when making the purchase), then the customer shall be responsible for directly returning the product(s) to us in perfect condition, with no undue delay and must not, under any circumstances, exceed the period of 14 calendar days after receipt of the products. In this event, Miss Wood shall refund the customer for all the payments received, except shipping costs. The customer must also bear the direct cost of returning the products.

4.4. CUSTOMIZED PRODUCTS

For customized products, only products with imperfections will be able to sent back. In the other cases Miss Wood will not refund the client.

5. TAXES

The prices always include Value Added Tax (VAT), but no other taxes, fees, duties or surcharges.

6. PRICE

The products are sold for the price given with the effective price being that indicated when the customer confirms the order.

7. VALIDITY

Miss Wood reserves the right to change prices, articles, offers and others conditions of sale without notice.

8. COPYRIGHT

Illustrations, store name and store photos are protected by copyright law. Any improper use may be prosecuted.

9. DATA PROTECTION

For placing and tracking orders or other customer services that may be implemented in the future, personal data must be registered and a password chosen in order to sign in to restricted zones requiring prior identification. This prevents repeating the registration during future visits to the store. When you register with our server or place an order, your personal and address details, and the transactions made and being processed, are entered in our database, and shall solely be used for processing the order and its subsequent tracking. If you have given your express consent, and unless this has been revoked, your data shall also be used to send information about offers and services you may be interested in. You may change your customer registration details at any time (change of domicile, telephone, etc.) or request a password reminder if you have forgotten it.

We also hereby inform you, pursuant to Organic Law 15/1999, of December 13, on Personal Data Protection, and other existing data protection legislation, that the personal data contained in this form shall be entered into a file owned by MISS WOOD Barcelona SL for the purpose of channelling requests for information, suggestions, and customer complaints for the handling and resolution of these. The customer may exercise the rights of access, rectification, opposition and removal by writing to MISS WOOD Barcelona SL Ref.: LOPD, calle Llinars 6 08402 de Granollers (Barcelona) or to our email address: hello@misswood.es, in compliance with the legally established terms, and information may be requested.

10. TAX DATA

Name: Miss Wood Barcelona, SL

NIF:B66726050

Tax address : Carrer Anna Maria Mogas, 13

008520 Corró d'Avall – Barcelona

Telephone: +34 937 827 820